About Monty: Our AI Shop Helper Robot

Meet Monty, our friendly and ever-so-slightly quirky chatbot! Powered by the latest AI from OpenAI, he’s here to help you with all (um.. some) things piano-related. Whether you’re booking a tuning or seeking expert advice, Monty’s got you covered. Monty is the new face of our digital customer service—ready to assist you with a touch of fun and a whole lot of professionalism.

Please be patient if you’re asking about booking Tunings or enquiring about specific stock or prices – he’s got a lot to do and it’s pretty quiet while he’s doing it. Usually less than 30 seconds for a reply thats outside of his training.

IMPORTANT: Please don’t book a tuning for today with Monty (even if there’s space), as it might not get noticed in the calendar until too late and nobody will turn up for you.

If you’re interested in the tech that’s gone into Monty, have a chat with Lee – he’ll be delighted to talk techy!

Monty will get better with age and new technology, and who knows – maybe in the future be mildly totally useful ^_^

Beep – Beep Boop Bop! Enjoy chatting with Monty!

Monty Can

•✅ Help with opening hours

•✅ Book a local tuning (within 20 miles, within 30 days)

•✅ Check Stock Availability (basic)

•✅ Offer piano maintenance advice

•✅ Help with contact numbers and emails

•✅ Answer general piano-related enquiries

Monty Cannot (Yet)

•❌ Buy or sell pianos

•❌ Email you or anyone else

•❌ Book a tuning further than 20 miles away

•❌ Book a removal

•❌ Help with things non piano related

Mindy